Introduction to Process Builder Software from Pooyan Software Package

General Introduction of the Software

Process Builder software is one of the strategic and intelligent components of the Pooyan software package from Gity Corporation, designed for digitizing and automating administrative and organizational workflows. This software enables organizations and municipalities to move all their internal processes from manual and paper-based states to fully digital and trackable execution by defining step-by-step stages, responsible parties, forms, and rules. Using Process Builder, the creation, execution, monitoring, and optimization of various organizational processes becomes simpler and faster than ever.

Main Problem or Need that the Software Solves

Many organizations face problems such as delays in task completion, lack of transparency, lack of coordination between units, and resource wastage due to dispersion and complexity of administrative procedures. Manual and undocumented processes are considered the main cause of these problems. Process Builder software, by digitizing executive stages and defining transparent and automated paths for each request, enables increased productivity, reduced errors, and enhanced responsiveness at the organizational level.

Key Capabilities and Features

• Process design with visual drag and drop user interface
• Definition of stages, responsible parties for each step, entry and exit conditions, and system controls
• Support for dynamic forms at each stage of the process
• Ability to define conditional rules for controlling process execution flow
• Providing real-time reports of each request status and its stage
• Ability to pause, return, refer, or reject requests based on system or human decisions
• Sending automatic alerts, messages, or reminders at various points in the process
• Ability to record entry and exit times and measuring organizational SLA

Target Audience and Users of the Software

Process Builder software is suitable for all organizations and institutions with hierarchical structures and defined executive procedures. In municipalities, this software is the main tool for implementing processes such as permit issuance, review of construction requests, inter-departmental correspondence, complaint follow-up, and many other affairs. Managers, experts, secretariats, technical units, financial units, urban development, and urban services are among the main users of this software.

Application Scenario or Practical Example

Suppose a citizen registers an advertising board installation permit request form through the citizen system. After registration, this form automatically enters a process designed by Process Builder. The process includes initial review by the secretariat, technical review by the engineering unit, legal evaluation, final management approval, and ultimately permit issuance and notification message to the citizen. Each stage has specific time, responsible party, and related form. All stages are trackable, transparent, and reportable. This example is just one of hundreds of processes that can be implemented with Process Builder.

Competitive Advantages and Distinguishing Points

• Completely native design considering the structure of Iranian municipalities and public organizations
• Complete compatibility with Form Builder, Report Builder, Document Builder, and other Pooyan package components
• Ability to execute dozens of processes simultaneously without interference or system slowdown
• Simple and understandable user interface for users with different knowledge levels
• Online monitoring of process performance and continuous optimization capability
• Support for complex conditional logic and branching paths in processes
• Ability to connect processes to messages, reminders, task management, and other practical tools

Connection with Other Gity Systems

Process Builder is at the heart of the Pooyan software package and acts as the driving engine for process execution. Forms designed through Form Builder flow in Process Builder, and process execution results can be presented analytically in Report Builder. Process Builder can also interact with messaging systems for sending notifications, with reminders for deadline follow-up, with task management for creating system tasks, and with Service Builder for connecting to external systems. This level of integration demonstrates the power of the Pooyan package in providing complete and coherent solutions.

Reports and Informational Outputs

Process Builder has the capability to record and report all process details. Users can view various reports such as average execution time per stage, executive bottlenecks, number of pending processes, rejected or approved requests, and individual performance at each stage. This information can also be displayed graphically in management dashboard format. Connection to Report Builder also enables creating custom and analytical reports.