Citizen Portal
User Problem or Need
In many cities, citizens must refer to several separate systems to receive various municipal services such as construction permit issuance, waste collection requests, fee payments, complaint registration, etc. This dispersion causes time wastage, user confusion, and reduced service delivery efficiency.
Solution Provided by the Software
The Citizen Portal is a comprehensive and integrated gateway that provides centralized access to all urban and municipal services for each citizen. This portal is accessible online through website or application, and citizens can access all their required services in the urban platform with a single user account. All previously introduced systems are collected in this portal in an integrated and organized manner.
Key Features
- Secure login with citizen authentication (through national code or user account)
- Receiving, tracking, and payment of urban services in one location
- Access to high-demand services such as:
- Obtaining construction permits or building completion certificates
- Requesting dry or bulky waste collection
- Registering complaints and viewing their status
- Managing citizen wallet and bill payments
- Viewing transaction records, payments, and request histories
- Display of service status such as bus locations or parking capacity
- Instant notification of request status through SMS or notifications
Competitive Advantages / Strengths Compared to Competitors
- Complete integration with other urban management systems
- Simple and user-friendly experience for all social classes
- Increased transparency and accountability in service delivery
- Reduction of in-person visits and administrative traffic
- Ability to use anytime, anywhere with phone or computer
Use Cases / Target Audience
- All resident or active citizens in the city
- Property owners and construction project developers
- Businesses and guilds requiring urban services
- Pilgrims and tourists for receiving public services
- Urban managers for better interaction with society
How Does This System Help Revenue Generation for the Municipality?
The Citizen Portal, by facilitating access to services, increases citizen participation in paying fees, permits, and non-free urban services. On the other hand, by reducing in-person visits and optimizing processes, municipal operational costs decrease. This portal also provides a platform for developing citizen wallets through which centralized and trackable payments can be managed, and its benefits can be utilized in incentive programs, targeted discounts, and urban campaigns.
