Introduction to the Quality Management Software from the Sharyan Software Suite

General Overview of the Software

The Quality Management software is one of the vital and valuable components of the Sharyan software suite, designed to support continuous process improvement, ensure the quality of products and services, enhance stakeholder satisfaction, and comply with international standards. This software helps organizations establish a structured, goal-oriented, and measurable framework for implementing quality management systems such as ISO 9001, ISO 14001, ISO 45001, and other management standards.

The Sharyan Quality Management software provides a practical operational framework through diverse tools for process documentation, performance monitoring, nonconformity registration, corrective and preventive action management, internal auditing, and complaint handling, enabling organizations to embed quality across all their activities.

The Need or Problem Addressed by the Software

In many organizations, quality-related activities are managed manually and in a fragmented manner or through generic tools such as Excel, email, and paper-based forms. This leads to information loss, delays in corrective actions, ineffective complaint follow-up, and insufficient documentation to demonstrate compliance with standards.

The Sharyan Quality Management software resolves these challenges through a centralized, systematic structure based on quality management best practices, facilitating the implementation, maintenance, and continuous improvement of quality management systems. All information is consolidated into a single traceable, controllable, and reportable platform.

Key Features and Capabilities

• Definition of standardized documentation structures including policies, procedures, instructions, and forms
• Document version control, publishing, and approval workflows
• Registration, classification, and tracking of nonconformities (NCs)
• Management of corrective and preventive actions
• Definition and monitoring of quality KPIs across units and processes
• Registration and handling of customer and stakeholder complaints
• Systematic planning and execution of internal and external audits
• Monitoring compliance with standards such as ISO 9001 and other certifications
• Management of staff training programs to promote a quality culture
• Integration with other organizational systems for quality-related data exchange

Target Audience

The Quality Management software is suitable for medium to large organizations, industrial and manufacturing companies, service institutions, municipalities, healthcare centers, government bodies, and especially organizations aiming to implement or maintain quality management systems based on international standards. Quality control, quality assurance, inspection, training, human resources, and occupational health and safety units are among the key users.

Practical Use Case Scenario

Consider a contracting company facing client complaints while preparing for an external ISO 9001 audit. Using the Sharyan Quality Management software, the quality manager can present up-to-date documentation to the auditor, provide reports on complaints and corrective actions, demonstrate quality indicators for projects, and present internal audit plans and outcomes. This transparency simplifies the audit process and strengthens client trust.

Competitive Advantages of the Software

• Modular and customizable structure aligned with various standards
• Accurate reporting on quality status of processes, products, and projects
• Improved productivity of quality teams and reduced rework
• Faster and more accurate identification and follow-up of issues
• Support for continuous improvement through KPI monitoring and corrective actions
• Enhancement of organizational quality culture
• Full traceability of events and documents for internal and external audits
• High information security and role-based access control

Reports and Outputs

Reports such as customer complaint rates, nonconformity counts by unit, effectiveness of corrective actions, quality KPI trends over time, audit plans and results, and analysis of system strengths and weaknesses are among the outputs generated by this system, providing strategic decision-making tools for management and operational teams.

Integration with Other Modules

The Quality Management software is fully integrated with project management, warehouse, procurement, human resources, CRM, and maintenance modules within the Sharyan suite. For example, a quality issue identified in a project can be directly referred to human resources for training programs or to maintenance units for corrective action, while project quality indicators are seamlessly visible within the project management system.