System 137
General Introduction
System 137 is known as the "organizational ear" of municipalities and provides an integrated platform for direct communication between citizens, pilgrims, and other visitors with various municipal bodies and departments. This system, through telephone number 137, online chat, ticketing system, and website, enables the registration of complaints, suggestions, requests, and public reports in a fast, transparent, and organized manner. The goal of this system is to improve the quality of urban services, increase public participation, and expedite the handling of urban issues.
User Problem or Need
In many cities, citizens and pilgrims face multiple problems when reporting issues, complaints, and suggestions, including difficulty in accessing officials, lack of timely responsiveness, and absence of a centralized system. These issues lead to decreased public satisfaction, lack of transparency, and slowness in addressing urban problems. The need for an efficient and comprehensive system for collecting and managing public feedback is one of the important priorities of urban management.
Solution Provided by the Software
System 137, by creating a comprehensive and multichannel platform, enables the effective reception and management of citizens' reports and requests. This system, with intelligent and automatic allocation of each report to the relevant unit or department, makes rapid and transparent follow-up of issues possible. Additionally, the system also provides the capability for two-way communication with citizens to inform them about the status of handling and receive feedback, which increases public trust and satisfaction.
Key Features
- Receiving reports and requests through telephone 137, website, mobile application, online chat, and ticketing system
- Intelligent automated report allocation system to relevant units
- Real-time follow-up of handling status and sending responses to reporters
- Ability to register various types of complaints, suggestions, requests, and public reports
- Comprehensive management dashboard for monitoring, analyzing, and reporting responsiveness performance
- Two-way communication and informing citizens at different follow-up stages
- Support for managing access levels and different user roles
- Integration with other urban management systems to improve coordination and efficiency
Competitive Advantages / Strengths Compared to Competitors
- Providing multichannel options for easy and diverse communication with citizens
- Intelligent automation of report allocation that improves handling speed
- Simple, efficient, and usable user interface for all age groups
- Full support for two-way communication and transparency in the response process
- Precise reporting and analysis for performance evaluation and continuous improvement
- Customizability based on the needs of each municipality and organizational structure
Use Cases / Target Audience
- Citizens, pilgrims, and municipal visitors
- Municipal responsiveness and urban service units
- Municipal managers and officials for managing and improving service quality
- Information technology units for system integration
- Statistics and planning experts for public data analysis
The Software's Role in Revenue Generation for the Municipality
System 137, by improving the quality of urban services and increasing citizen satisfaction, indirectly leads to an increase in sustainable municipal revenue. Quick and transparent response to requests and complaints reduces dissatisfaction and increases public participation in urban affairs, which in turn leads to the improvement of the urban environment and attraction of investments. Additionally, by quickly identifying problems and addressing them in a timely manner, costs resulting from violations and inefficiencies are reduced, and resource management will be optimized.
